Frequently Asked Questions
1. What is your MOQ?
MOQ depends on the product model, structure, and customization level. Standard items are usually easier to start with lower quantities than fully customized projects.
2. Can I order a sample?
Yes. Samples can be arranged for evaluation, subject to model availability and freight arrangement.
3. What is the lead time?
Lead time depends on order quantity, production schedule, and customization complexity. Standard lead time references can be discussed during quotation.
4. Do you support OEM?
Yes. OEM is one of our core service models for overseas B2B buyers.
5. Do you support ODM?
Yes. We can support ODM projects based on structural direction, target use, and order planning.
6. What payment terms do you accept?
Common terms include T/T and other negotiated options depending on order type.
7. What currencies do you quote in?
Most export quotations are provided in USD unless another arrangement is confirmed.
8. Can you customize color?
Yes. Color customization is available for many product families.
9. Can you print our logo?
Private label and logo customization can be arranged depending on the product and packaging method.
10. How do you pack the goods?
Packing is arranged according to product structure, export needs, and container safety considerations.
11. Can you help with shipment?
Yes. We support export shipment coordination and can work with customer-appointed forwarders or standard freight arrangements.
12. Which port do you usually use?
Shipment planning is usually coordinated from the nearest suitable export port for the order.
13. Can you provide mixed models in one container?
Yes, mixed loading can be discussed based on packing efficiency and production readiness.
14. Do you test products before shipment?
Yes. We apply inspection controls during production and before shipment release.
15. What is your warranty policy?
Warranty discussion depends on product category, structure, and cooperation terms.
16. Can you supply drawings before production?
For custom projects, drawing or structural confirmation can be provided during pre-production communication.
17. Can you develop a product from my sample?
Yes. OEM and ODM projects can be evaluated from drawings, photos, or reference samples.
18. Do you support long-term distributor cooperation?
Yes. We welcome long-term cooperation with importers, wholesalers, and project buyers.
19. Can you optimize packaging for e-commerce or retail?
Packaging can be discussed according to retail, wholesale, or export requirements.
20. How can I get a quotation quickly?
Please send product details, quantity, destination market, and any customization request. Our team will respond with a practical quotation proposal.